Copyright © 2025-present TruOptim Solutions Ltd. All rights reserved.

Version: 1.1
Effective Date: December 2025
Last Updated: January 2026

1.1 This Acceptable Use Policy ("AUP") sets out the rules governing your use of:

1.2 This AUP supplements and forms part of our Website Terms of Service. Terms defined in the Website Terms of Service have the same meaning in this AUP.

1.3 By using our Website, Tools, Sandbox, or Trial, you agree to comply with this AUP.

TruOptim Solutions Ltd
Company Registration No. 16742261
Registered in England and Wales

Registered Office:
205 Regent Street, 4th Floor
London, England, W1B 4HB
United Kingdom

Contact: legal@truoptim.com

3.1 You agree to use our services:

(a) Lawfully: In compliance with all applicable laws and regulations;

(b) Honestly: Without providing false, misleading, or fraudulent information;

(c) Respectfully: Without infringing the rights of others or causing harm;

(d) Fairly: Without attempting to gain unfair advantage or circumvent limitations;

(e) Securely: Without compromising the security of our systems or other users.

3.2 You acknowledge that TruOptim reserves the right to monitor usage to ensure compliance with this AUP and to protect our systems and users.

You must NOT use our services for any purpose that is unlawful or prohibited by these terms, including:

(a) Violating any applicable local, national, or international law or regulation;

(b) Facilitating or promoting illegal activities;

(c) Violating export control or sanctions laws;

(d) Money laundering or terrorist financing;

(e) Fraud, identity theft, or impersonation.

You must NOT:

(a) Upload, transmit, or distribute any viruses, malware, ransomware, or other malicious code;

(b) Attempt to gain unauthorised access to our systems, networks, or other users' accounts;

(c) Conduct denial-of-service attacks or actions designed to overwhelm our systems;

(d) Interfere with or disrupt the integrity or performance of our services;

(e) Probe, scan, or test vulnerabilities without our written permission;

(f) Circumvent, disable, or interfere with security features;

(g) Use our services to attack, harm, or disrupt third-party systems.

4.3.1 Calculators and Assessments

You must NOT:

(a) Submit false, misleading, or fictitious information to manipulate results;

(b) Use automated scripts, bots, or tools to submit multiple requests;

(c) Harvest, scrape, or collect data from our tools for competitive intelligence;

(d) Reverse-engineer our calculation methodologies;

(e) Share or publish outputs in a manner that misrepresents TruOptim's offerings;

(f) Use fake email addresses or domains to bypass access controls;

(g) Create multiple accounts to circumvent usage limits.

4.3.2 Sandbox Environment

You must NOT:

(a) Attempt to access production systems through the Sandbox;

(b) Use the Sandbox for purposes other than legitimate evaluation;

(c) Store, process, or transmit real industrial data, personal data, or sensitive information in the Sandbox;

(d) Attempt to escalate privileges or bypass access controls;

(e) Use the Sandbox for cryptocurrency mining or other resource-intensive activities;

(f) Share Sandbox credentials with unauthorised persons;

(g) Benchmark or publicly compare Sandbox performance without permission.

4.3.3 Trial Access

You must NOT:

(a) Register for multiple trials using different identities or email addresses;

(b) Use trial access for production operations without converting to a paid subscription;

(c) Share trial credentials outside your authorised organisation;

(d) Attempt to extend trial periods through technical manipulation;

(e) Use trial resources for load testing or stress testing without permission;

(f) Start or participate in a trial with no genuine intent or ability to convert to a paid subscription upon trial expiry;

(g) Start or participate in a trial for the purpose of:

(h) Continue using a trial if your organisation has previously evaluated or subscribed to the Software and subsequently cancelled, unless expressly authorised by TruOptim in writing.

4.3.4 Trial Intent Representation

By starting a trial, you represent and warrant that:

(a) You have a genuine business need that the Software may address;

(b) You have the authority and budget approval pathway to convert to a paid subscription if the evaluation is successful;

(c) You are not a Competitor (as defined in Section 4.7) or acting on behalf of a Competitor;

(d) You will not share knowledge gained during the trial with any Competitor; and

(e) You understand that trial abuse constitutes fraud and may result in legal action to recover damages.

You must NOT:

(a) Infringe TruOptim's or any third party's intellectual property rights;

(b) Use TruOptim's trademarks, logos, or branding without permission;

(c) Copy, reproduce, or create derivative works of our proprietary content;

(d) Remove, alter, or obscure proprietary notices or labels;

(e) Claim or imply false endorsement, sponsorship, or affiliation with TruOptim.

You must NOT:

(a) Collect, harvest, or scrape personal data of other users;

(b) Process personal data in violation of data protection laws;

(c) Upload, transmit, or store data you do not have the right to use;

(d) Violate confidentiality obligations or trade secrets;

(e) Use our services to conduct unauthorised surveillance.

You must NOT:

(a) Resell, sublicense, or commercially exploit our free services without permission;

(b) Use our Tools to develop competing products or services;

(c) Use our services to send unsolicited commercial communications (spam);

(d) Advertise or solicit business through our platforms without permission;

(e) Use our services in a manner that competes with or disparages TruOptim.

4.7.1 Competitor Definition

For purposes of this AUP, "Competitor" means any individual, company, or organisation that:

(a) Develops, markets, sells, licenses, or distributes products or services that are competitive with, or substantially similar to, the TruOptim Industrial AI Gateway or any TruOptim product;

(b) Provides industrial AI connectivity, industrial data gateway, MCP/Model Context Protocol integration, or OPC UA-to-AI interface solutions;

(c) Is engaged in developing any product or service described in (a) or (b); or

(d) Has announced intention to develop such products or services.

4.7.2 Competitor Prohibitions

If you are a Competitor or are employed by, contracted by, or otherwise affiliated with a Competitor, you must NOT:

(a) Access the Website, Tools, Sandbox, Trial, or any TruOptim resources;

(b) Register for any TruOptim account, trial, or evaluation;

(c) Attend TruOptim webinars, demonstrations, or events under false pretences;

(d) Request or receive any marketing materials, technical documentation, or pricing information; or

(e) Engage in any form of interaction with TruOptim for competitive purposes.

4.7.3 Competitor Disclosure

If you later become a Competitor or become affiliated with a Competitor after registering for TruOptim services, you must:

(a) Immediately notify TruOptim at legal@truoptim.com;

(b) Cease all use of TruOptim services; and

(c) Delete or destroy all TruOptim materials, documentation, and information in your possession.

You must NOT:

(a) Impersonate TruOptim employees, representatives, or affiliates;

(b) Falsely claim to be a customer, partner, or reseller;

(c) Misrepresent your identity, organisation, authority, or qualifications;

(d) Create false urgency or use pressure tactics in communications;

(e) Make false claims about TruOptim's products, services, or capabilities.

When using TruOptim products that connect to AI Agents (Claude, Microsoft Copilot, ChatGPT, etc.), you must:

(a) Comply with the respective AI provider's terms of service and acceptable use policies;

(b) Not attempt to manipulate, jailbreak, or circumvent AI safety features;

(c) Not use AI Agents to generate illegal, harmful, or inappropriate content;

(d) Not use AI Agents for automated decision-making in safety-critical applications without appropriate human oversight;

(e) Not share AI Agent outputs in ways that mislead others about their source or reliability.

If you use TruOptim services in connection with industrial systems:

(a) You are responsible for ensuring appropriate safety measures are in place;

(b) You must not disable, circumvent, or override safety interlocks;

(c) You must maintain appropriate human oversight of automated systems;

(d) You must comply with all applicable industrial safety regulations;

(e) You must not use our services for safety-critical functions without independent safety systems.

Participation in the TruOptim Annual Improve Competition is subject to:

(a) Separate Official Competition Rules published when the Competition opens;

(b) Eligibility requirements specified in those rules;

(c) Fair play and honest representation of results;

(d) Prohibition of fraudulent entries or manipulation.

When participating in promotions, discounts, or special offers:

(a) You must meet the eligibility requirements as stated;

(b) You must not abuse, exploit, or game promotional mechanics;

(c) Promotions are subject to availability and may be withdrawn at any time;

(d) One redemption per person/organisation unless stated otherwise.

If you submit any content to our platforms (including feedback, comments, testimonials, or forum posts), that content must:

(a) Be accurate and not misleading;

(b) Not be defamatory, libellous, or malicious;

(c) Not be obscene, offensive, or inappropriate for a professional audience;

(d) Not infringe intellectual property rights of others;

(e) Not contain personal data of others without their consent;

(f) Not contain advertising or promotional material for third parties;

(g) Comply with all applicable laws and regulations.

If you agree to provide a testimonial or participate in a case study:

(a) All statements must be truthful and based on genuine experience;

(b) Results must be accurately represented without exaggeration;

(c) You must have authority to make statements on behalf of your organisation;

(d) TruOptim will seek your approval before publication of identified testimonials.

Our free services (Website, Calculators, Assessments, Sandbox, Trial) are provided for legitimate evaluation and business purposes. Excessive or abusive usage that impacts service availability for others is prohibited.

We may implement rate limits on:

(a) API requests and form submissions;

(b) Sandbox resource allocation;

(c) Calculator and Assessment usage;

(d) Trial resource consumption.

Attempting to circumvent rate limits is a violation of this AUP.

Any storage provided (e.g., Sandbox data, trial configurations) is subject to limits. You must not attempt to exceed these limits through technical manipulation.

TruOptim reserves the right to:

(a) Monitor usage of our services for compliance with this AUP;

(b) Investigate suspected violations;

(c) Log access and usage data for security and compliance purposes;

(d) Cooperate with law enforcement where required.

If you violate this AUP, TruOptim may, at its sole discretion:

(a) Issue a warning;

(b) Temporarily suspend access to services;

(c) Permanently terminate access to services;

(d) Remove or disable content that violates this AUP;

(e) Report violations to law enforcement authorities;

(f) Pursue legal action to recover damages;

(g) Disclose information to third parties as necessary.

TruOptim shall not be liable for any enforcement action taken in good faith pursuant to this AUP.

If you become aware of any violation of this AUP, please report it to:

Email: report@truoptim.com

Include:

Reports will be treated confidentially. We will not disclose your identity to alleged violators without your consent, except as required by law.

TruOptim will not retaliate against anyone who reports a violation in good faith.

If you discover a security vulnerability in our systems:

(a) Do NOT exploit the vulnerability or access data beyond what is necessary to demonstrate the issue;

(b) Do NOT publicly disclose the vulnerability before we have had reasonable time to address it;

(c) Report the vulnerability promptly to security@truoptim.com;

(d) Provide sufficient detail for us to reproduce and verify the issue.

We will not pursue legal action against security researchers who:

(a) Act in good faith;

(b) Follow responsible disclosure practices;

(c) Do not cause harm to users or data;

(d) Do not disrupt our services.

12.1 TruOptim reserves the right to modify this AUP at any time. Changes will be posted on our Website with an updated "Last Updated" date.

12.2 Material changes will be communicated through:

12.3 Continued use of our services after changes constitutes acceptance of the modified AUP.

For questions about this AUP:

TruOptim Solutions Ltd
205 Regent Street, 4th Floor
London, England, W1B 4HB
United Kingdom

Email: legal@truoptim.com
Report Violations: report@truoptim.com
Security Issues: security@truoptim.com
General Enquiries: info@truoptim.com

Copyright © 2025-present TruOptim Solutions Ltd. All rights reserved.