Get Help Instantly
TruOptim is built for instant, AI-powered support. Your AI assistant (Claude, Copilot, or ChatGPT) has full access to our documentation, troubleshooting guides, and operational playbooks—so most questions get answered in seconds, not hours.
How to Get Support
Simply ask your connected AI assistant:
- "Help me troubleshoot this connection"
- "What does this error mean?"
- "Submit a feature request to TruOptim for …"
Your AI can also submit feedback on your behalf, track your requests, and show you our product roadmap.
Available 24/7 via Your AI Assistant
Need More?
We read every submission. When you submit feedback through your AI assistant, it goes directly to our team. While we can't promise response times, we genuinely review everything and respond when we can help—often within 24-48 hours.
If you must have Dedicated human support with Service Level Agreements - contact us about an Enterprise plan
We're a focused team building something special. AI-first support lets us keep the product exceptional and the price accessible.
Thank you for being part of this journey.
Cobus
Support Contact - the traditional way
Email: support@truoptim.com
Support Model
TruOptim operates an AI-first support model where primary support is provided through AI Agents (Claude, Microsoft Copilot, ChatGPT) connected to the software via MCP (Model Context Protocol).
Self-Service Tools Available
- Documentation and troubleshooting guides
- Error code explanations and resolutions
- System health and configuration status
- Feedback tracking and responses
- Proactive alerts and notifications
Human Support
- Pro plan: Best-efforts basis only, no guaranteed SLA
- Response times vary based on issue complexity and operational capacity
- If you need Dedicated human support with service level agreements - contact us about an Enterprise plan
Support Scope
- ✓ Software functionality issues
- ✓ Configuration guidance
- ✓ Documentation clarification
- ✓ Bug reports and feature requests
Out of Scope
- ✗ Third-party AI Agent behavior or errors
- ✗ Customer network/infrastructure issues
- ✗ OPC UA server configuration
- ✗ Custom development or consulting
- ✗ Training beyond available documentation
Feedback System
- Submit product feedback via AI Agent tools
- Target response time: 48 hours (best efforts, not guaranteed)
- No obligation to implement feature requests
Additional Contacts
- Legal enquiries: legal@truoptim.com
- Privacy & data protection: privacy@truoptim.com
- Security issues: security@truoptim.com
- Report acceptable use violations: report@truoptim.com